By ordering and using any products/services both free and sold by TrackMate, or linked companies, you accept in full all these Terms & Conditions and agree to comply with them at all times. You also accept the Income Disclaimer issued in conjunction with these Terms & Conditions.
You must be at least 18 years of age or older as local gambling law dictates. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to receive TrackMate products or services.
TrackMates services and products and managed services are only to be used by the named buyer. Sharing of accounts / passwords/login details ae prohibited.
Once you have purchesed any services sold by TrackMate, you are bound to agree that you shall not in any way divulge the information to any third parties. Information piracy and/or the re-transmission of information, either for commercial gain or not, of any kind will NOT be permitted and TrackMate will seek legal redress over any such action.
No part of any products/services sold by TrackMate may be reprinted, reproduced, or utilized in any form or by any electronic, mechanical or other means, now known or hereafter invented, including photocopying and recording, or in any information storage and retrieval system, without permission in writing from TrackMate.
Any products/services sold by TrackMate are sold subject to the condition that they shall not, by way of trade or otherwise, be lent, re-sold, hired out or otherwise circulated without the prior consent of TrackMate in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser.
Use of the racing data provided by TrackMate are under the following conditions:
a. all Pre-Race Data may only be used for the user’s personal use and the distribution, onward supply, sub-licensing or other commercial exploitation of any of the Pre-Race Data is prohibited;
b. use of the Pre-Race Data is at the sole risk of the user;
TrackMate reserves the right, without liability, to change or alter code and algorithms associated with our ratings, regardless of website or platform, at any time without reason or notice.
FREE TRIALS:
Free trials are only available once per user. Subsequent registrations for a free trial will result in a limited account until the end of the trial or the account is upgraded, whichever happens first.
PRICES:
Price on the sites are shown exclusive of VAT (unless otherwise stated). Purchases made from EU countries will be charged VAT at the relevant rate.
REFUNDS:
Since TrackMate is offering non-tangible irrevocable goods we do not issue refunds once the order is completed and the Customers are able to cancel subscriptions in their account page. Any subscription cancellation will take effect immediately and the subscription cancelled. As a customer you are responsible for understanding this upon purchasing membership on our site.
Subscriptions can be cancelled at anytime before the next subscription payment and therefore we do not issue refunds on subscription payments.
- Subscriptions cancelled within three days of the subscription payment being processed and the customer having contacted our customer support within the same three day period, are eligible for a refund minus a £10 administration fee.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
INDEMNITY:
You irrevocably indemnify TrackMate and its Data Providers and affiliates from and against any and all losses, damages and costs suffered or incurred by TrackMate, any Data Providers or affiliates of whatsoever nature arising out of or in connection with your use, provision or distribution of information or any part of our services or any part or otherwise howsoever arising in relation to any breach of this agreement by you.
LIABILITY:
Due to the nature of electronic distribution of information, services and materials, neither TrackMate nor any of its Data Providers nor affiliates have any liability (whether in contract or tort) for any losses, costs or damages resulting from or related to use of or inability to use any information to the fullest extent to which such liability may be excluded or avoided by law. In no event shall TrackMate be liable to you for perceived or actual lost profits or for indirect, incidental, special, punitive or consequential damages arising out of or in relation to the provision of any products/services sold by TrackMate or the provision of information.
IMPORTANT:
We always recommend you check a bookmakers terms and conditions before placing a bet.
Our products are for educational, informational and entertainment purposes ONLY. Use caution if you use our products and / or services and remember that all gambling carries risk and no liability is taken by the site or product owner, TrackMate or its subsidiaries and affiliates from you the user of the site following any of the information given to you, sold on the website or sent to you via email, SMS, app, letter or any other form of communication from The site or product owner TrackMate. or its subsidiaries and affiliates, any information that you follow that is given or sold to you from The site or product owner or TrackMate is followed completely at your own risk.
By using our websites, services, downloads and content you agree that TrackMate and its affiliates are not responsible for the success or failure of your actions resulting from the use or misuse of our products and / or services.
The use of our information, products and services should be based on your own due diligence and you agree that the Company is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our information, products, and services reviewed or advertised on this Website.
Privacy Policy
This privacy policy sets out how TrackMate uses and protects any information that you give us when you use this website.
TrackMate is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TrackMate may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offer
We use Google Analytics to track the numbers of visitors to our site. This is only used to monitor the number of hits on our pages and location at the country level therefore we cannot track or trace individual users or their physical addresses.
We store IP address locally on our site for in order to be able to control membership access to our products and services and provide you with a better user experience.
Cookies used on this site by third parties to provide analytics.
What we do with the information we gather
This information is used by us to contact you to offer you services that you have expressed an interest in. We may contact you to offer these and related services. We do not share, outsource, offshore this information with anyone outside our company and only use it to contact you.
We respect your privacy and will not sell or pass this information to anyone unless required by law.
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
- We may use the information with third party advertising platforms Media.net, Ezoic, Google, Facebook, LiveIntent, TextMarketer and The Post Office for communicating marketing information to you.
Consent
By communicating, commenting or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required to discharge those obligations mentioned above. Without the contact information we will not be able to get back to you or publish your comments. To prevent a bad user experience for you, we will continue to contact you until you send a request for no further communication.
Security
This information will be retained online on our website and protected behind our hosting provider’s firewall and other security arrangements. As with any such hosts website there is no absolute guarantee of security. If you feel this not sufficient then please do not provide any personal information or let us know and we will dispose the information, securely of course.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Your Rights
You have the right to ensure:
- we process your data fairly and lawfully within the consent you have provided us.
- your data is accurate
- not excessive
- data is secure.
You can:
- have your data updated and amended if it is incorrect, out of date or incomplete.
- restrict the level of processing or automated processing
- know how long we keep your data
- ask us to erase your data at any point and be forgotten.
- ask us to provide details of your personal data we hold.
You can do this by using the Contact Us form. We will of course need to verify your identity before we can speak to you about the data or act on your instructions.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect
TrackMate does not encourages reckless gambling. This site is not intended for an audience under 18 years of age. We recommend that readers who engage in gambling do so responsibly and set financial limits. If you have a concern about problem gambling, you can contact GamCare on 0845 6000 133 or gamcare.org.uk.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.